Without removing the replacement printhead from its packaging, rapidly shake it back and forth six times. Support Forum Join the conversation! Printing a self-test report Use one of the following methods to print a self-test report. Product sold by third party: How does HP install software and gather data?
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Unable to determine warranty status. The self-test report prints. This product has been exchanged for a new or refurbished product. Is my Windows version bit or bit?
Please make a different selection, or visit the product homepage. This product cannot be identified by Serial Number alone. Check the alignment page.
Product has been exchanged: An alignment page and a calibration page printed after the installation. Select your operating system and version. Asia Pacific and Oceania.
HP Officejet Pro 8500A e-All-in-One Printer series – A910 Troubleshooting
Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service? Instead, skip to the step in this document to Calibrate linefeed. Europe, Middle East, Africa.
Already have an HP account? Lower the printhead latch.
HP Officejet Pro A e-All-in-One Printer series – A Troubleshooting | HP® Customer Support
Do not touch the printhead nozzles. Wait while the product a10 the alignment, and then touch OK. Introduction This document contains steps for printing a self-test jp from the product. How does HP install software and gather data? Pull the printhead latch all the way forward, and then press down to make sure that the latch engages. Clean the printheads Follow these steps to clean the printheads. Printing a self-test report Use one of the hp officejet pro 8500a a910 methods to print a self-test report.
For successful alignment, a sharp, clear alignment page must be printed, and that requires unused, plain white paper.
Close the carriage access door. For successful alignment, the patterns on the alignment page must be sharply printed.
Choose a different product series. One or more of the values entered is not permitted. This product was sold by a reseller. Touch the Change Printhead button on the display.
Support Forum Join the conversation! HP has scanned your product but currently has no suggestions for driver updates.
HP Officejet Pro 8500A e-All-in-One Printer series – A910 Bulletins and Notices
If, after repeated printhead cleaning, the Print Quality Diagnostic page shows white lines across the color blocks in Test Pattern 2 but no white lines in the gray blocks in Test Hp officejet pro 8500a a910 3one or both of the printheads will have to be replaced.
Lift the printhead latch. This tool applies to Microsoft Windows PC’s only.